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FAQs

Here is a list of Frequently Asked Questions concerning dining on campus. If you don't find the answer to your question, please send us an email to Allen-andy@aramark.com and we'll get back to you as soon as possible.

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General

How can I purchase a Meal Plan, Declining Balance Dollars online?

Click the create account/login button (top right hand side of website), then login to your CampusDish account or сlick the create account/login button (top right hand side of website), then click the "Create a new account" link. Create a new account using an email address and password of your choice. Go to the 'Buy Online Now' link in the top left hand corner of the screen under the school dining logo and click where indicated to go to the CampusDish online ordering site for Meal Plans or Declining Balance. Select the Meal Plan/DB item you would like to purchase. If you are purchasing a Meal Plan/DB item, please enter your required information on the Recipient Information page. Enter in your credit card information on the payment page. Completed orders will be saved in "My account" "Order History".

Who do I contact to check on the status of my order?

Login, and go to "My account" Order History. On the 'Order History' screen you can view any of your previous orders by clicking on the order number. If the information there does not answer your question, please contact the Dining Office at 617-521-1072.

Is this site secure? How do I know my personal information will be safe?

This site is secure; all your personal information is transferred over the internet using 128-bit encryption.

Three things to look for while you are shopping online:

"Locks" If you are using the Internet Explorer or FireFox web browser there should be a golden lock in the bottom left of your browser window. If you double-click on the lock it shows you our security certificate information; www.campusdish.com, ARAMARK Corporation, verified by VeriSign, Inc. VeriSign is a well known security validation certificate company. You can visit their website here: www.verisign.com

Always make sure the certificate is not expired! The web page address, also known as URL or LINK, should include HTTPS instead of the normal HTTP beginning of the web address. For example; the login page is https://www.campusdish.com/en-US/CSNE/SimmonsCollege/login.aspx

Color-changing address bars, available in Internet Explorer 7 and FireFox 3 web browsers. You will notice the address bar turns GREEN on our shopping pages.

Why do I not have a "Continue to Checkout" button?

If you have not already entered a credit card billing address into "Manage addresses" you must first enter a new address (your credit card billing address) and save it. After adding the address you may then return to the shopping cart to complete your order.

I am new to ordering online, do you have step-by-step instructions?

Absolutely! Click Here and view or print out the step-by-step instructions to place an order online. Should you need further assistance, please contact the Dining Office at 617-521-1072.

Account

Why do I have to create an account?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

How do I create an account?

Click the "Login" button, and then on the login page click the "create a new account" link.

Why can't I create an account?

Error: Email addresses must be in the proper format: user@domain.com
The email was not entered properly, please re-enter the email.

Error: passwords must contain at least 7 characters.
The password is not long enough.

Error: passwords should contain at least one character from the following sets: [a-Z,a-z] , [0-9].
The password needs to contain at least one letter (capital or lowercase) and one number so that the password is secure.

Error: password verification does not match your initial password.
The password entered in the "verify password" field does not match the password you entered in the "password" field. The two field must contain the same password, which will then be used as the password for future access to the account.

Error: passwords must not contain a substring of the email address.
The password can not use any part of the email address so that the password is secure.

Error: The following fields are either invalid or they are not complete: [First Name,Last Name]. please provide valid input. Required fields (listed in the brackets) were left blank.

Error: The username and/or password supplied already exists.
That email (username) is already an account on the system. Please use forgot password to reset your password (it will be emailed to you).

I forgot my password, what do I do now?

Click the "Login" button, and then on the login page click the "Forgot password" link. On the following page enter your email address to have a new password emailed to you. Please check you spam or junk mail folders if you have not received your new password in 15 minutes.

My account is locked, how do I unlock it?

Click the "Login" button, and then on the login page click the "Forgot password" link. On the following page enter your email address to have a new password emailed to you. This will also unlock your account. Please check you spam or junk mail folders if you have not received your new password in 15 minutes.

What if my Student ID Card is lost or stolen?

Lost cards must be reported immediately to the Dining Services Office by calling 617-521-1072.

Why do I have to create an account in order to check out?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Commerce

Select your Fulfillment Method

Please review your order method and the location you would like the product shipped to.

How do I get a Promotional Code?

Unfortunately, we are not currently offering Promotional Codes. We may offer Promotional Codes in the future, so please check back periodically.

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

How do I use the Menu?

We have utilities designed to help your health. Use the Meal Calculator Box to quickly relate the nutritional information of two or more items. The Meal Calculator can populate the nutritional value of your meal. Use our quick nutritional icons to identify food with special preparation or contents at a glance.

What are AFO/FPO/DPO addresses?

APO and FPO addresses allow the postal service to efficiently deliver mail to active duty military members serving overseas. When the mail arrives at the APO or FPO, the staff will send the mail onto the proper division of the military to which the addressee belongs. The division then delivers the mail to the individual. 

How do I increase password security?

Your password should be at least 8 characters that include upper and lower case characters, numbers, and symbols. You should always use a unique password for each website you use; that way, if one account gets compromised, the rest are safe. Other ways to ensure the security of your password include:

    • If passwords must be written down on a piece of paper, store the paper in  a secure place and destroy it when it is no longer needed.

    • Never share passwords with anyone.

    • Change passwords immediately if they may have been compromised.

    • Be careful about where passwords are saved on computers. Some dialog boxes present an option to save or remember a password. Selecting this option poses a potential security threat.

How do I use variants?

Have your food your way! Choose from our variant options to customize your meal exactly how you want it. Please note any charges that might be associated with adding additional variants to your meal.

What is a CVV?

The Card Validation Code is a 3 digit number set that uniquely identifies your credit card.


Visa/Mastercard and Discover Users

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

American Express Credit Card Users
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Identification Number (CID). The CID is the four-digit code printed just above the Account Number.

Why should I select favorite locations?

Selecting a location will help us customize your experience on the CampusDish site.

Why am I required to select a role when creating my account?

A role will help us customize your experience on the CampusDish site.

Why are my products split into separate orders and why does this happen?

Two or more of the items in your cart are restricted by product type or payment method. In order to process the transaction, the items in your cart must be processed separately.